Dear Valued Guest,尊敬的贵宾您好，这里是首尔江南美居帝宫酒店首先，对于您在入住期间因下水道气味而遭受严重不适，我们深表歉意。得知您在两天的入住过程中一直感到不适和反胃，我们感到非常遗憾，也由衷地向您致以最诚挚的歉意。同时，您提到淋浴间漏水并导致滑倒风险的情况，我们也高度重视。酒店已立即将相关问题反馈给工程部门，并将进行彻底的检查与维修，确保类似问题不再发生。尽管您对清洁度表示满意，但气味问题严重影响了您的整体入住体验，对此我们再次表达深深的歉意。我们承诺将迅速改善，并加强设施检查，避免此类情况再次出现。感谢您抽出宝贵时间留下反馈，我们真诚希望能在您下次光临时，为您提供更加舒适、满意的入住体验。谢谢。Grand Mercure Imperial Palace Seoul Gangnam
Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us.We sincerely apologize for the inconveniences you experienced with the shower drainage, room cleanliness, and overall maintenance. These issues fall short of the high standards expected from a 5-star hotel, and we regret that we did not fully meet your expectations. Please be assured that your comments have been shared with the relevant departments to improve our facilities and attention to detail.We are pleased to hear that our staff were responsive and friendly in addressing the issues you encountered. Your recognition of their efforts is greatly appreciated and will be shared with the team as encouragement.We value your honest feedback as it helps us enhance the quality of our services. We hope to have the opportunity to welcome you back in the future and provide a stay that fully meets your expectations.Sincerely,Grand Mercure Imperial Palace Seoul Gangnam
Dear Valued Guest,Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam.First of all, thank you very much for taking the time to share your honest feedback with us.We truly appreciate your positive comments regarding our convenient location and newly renovated rooms, and we sincerely apologize for the inconvenience caused by insects in the guest room.We have immediately reported this issue to the relevant department and are taking thorough inspections and prompt actions, including improvements to the drainage system and overall room environment.We will do our utmost to ensure a more comfortable and pleasant stay on your next visit.Once again, we sincerely apologize for the inconvenience you experienced.Sincerely,Grand Mercure Imperial Palace Seoul Gangnam
Dear Valued Guest,Greetings from Grand Mercure Imperial Palace Seoul Gangnam.First of all, we sincerely thank you for choosing to stay with us and for sharing your valuable feedback.We deeply regret and apologize for the inconvenience you experienced due to the issues with the room facilities, bathroom, blinds, air conditioning, and noise. We are truly sorry that your expectations were not met during your stay.Please rest assured that your concerns have been immediately shared with the relevant departments. We will strengthen room facility inspections and maintenance, and take thorough corrective measures to prevent similar inconveniences from occurring in the future. In addition, we will carefully manage noise-related issues to provide a more comfortable environment for our guests.Your valuable feedback is extremely helpful in improving our services and facilities.We sincerely apologize once again that this experience did not leave you with a satisfying memory, and we will do our utmost to provide better service during your future visits.Thank you.Grand Mercure Imperial Palace Seoul Gangnam
Dear Valued Guest,尊敬的贵宾， 您好！非常感谢您选择下榻本酒店，并在百忙之中给予我们宝贵的意见。 首先，对于您在入住过程中所遇到的不便，我们深表歉意。 正如您所提到的，目前本酒店正门位置靠近停车场入口，因此在车辆临时停靠方面确实存在一定的结构性限制。对于因此给您造成的不便，我们再次诚挚致歉。我们将进一步加强动线引导与停车指引，以尽可能减少此类不便的发生。 同时，对于员工在服务态度与应对上的不足，令您感到不愉快，我们深感抱歉。您的反馈我们已高度重视，并将加强全体员工的服务培训与接待规范，努力为每一位宾客提供更加亲切、周到的服务体验。 再次向您表达最诚挚的歉意，并衷心希望在您下次光临时，能够为您呈现更加满意与舒适的入住体验。 谢谢！Grand Mercure Imperial Palace Seoul Gangnam
Dear Li,尊敬的客人，您好！首先非常感谢您选择入住我们酒店，并抽出宝贵时间留下您的宝贵意见。对于您在入住期间因房间隔音、窗外噪音以及灯光开关位置而未能获得良好休息的情况，我们深表歉意。您提出的意见我们已经转达给相关部门，将认真检查并改善房间环境，优化照明设计及隔音效果。同时，非常感谢您对我们酒店的衞生、餐食、泳池、健身房以及大堂氛围给予的肯定。我们会继续努力，不断提升服务品质，力求在各个方面让您更加满意。再次对给您带来的不便表示诚挚的歉意，期待您的再次光临，我们将以更优质的服务回馈您的信任。谢谢！Grand Mercure Imperial Palace Seoul Gangnam
Dear. Valuable guest首先，衷心感谢您选择入住首尔江南帝宫美居大酒店，并在百忙之中抽出宝贵时间留下宝贵的点评。我们非常高兴您对酒店大堂的装潢和客房空间给予了积极评价。对于您在入住期间因部分设施老化以及浴室排水不畅而带来的不便，我们深表歉意。关于您提到的客房椅子及浴室排水问题，我们已将相关情况反馈至相关部门，并将尽快进行检查与改善。您的宝贵意见对我们提升服务质量有着非常重要的意义。我们将继续努力，为您和所有宾客提供更加舒适、满意的入住体验。再次感谢您的光临，期待不久的将来能再次欢迎您的到来，并为您带来更加满意的服务。谢谢。.Grand Mercure Imperial Palace Seoul Gangnam.
Dear. KEVINBIGBOSS您好，这里是首尔江南帝宫美居大使酒店首先，衷心感谢您在百忙之中抽出时间留下宝贵的点评。对于本酒店的设施未能达到您的期望，我们深表歉意。虽然进行了翻新，但在细节处理和材料选择方面未能令您满意，我们会虚心接受您的意见，并以此为契机，不断改善，为客人提供更舒适的环境。关于您提到的部分餐具清洁不彻底的问题，我们也深感遗憾。相关情况我们已立即转达至相关部门，并会加强检查与员工培训，确保衞生标准得以严格遵守。尽管交通状况较为拥堵，仍感谢您对本酒店地理位置的认可，也十分感谢您对员工服务态度的肯定，这对我们来説是莫大的鼓励。再次感谢您的宝贵反馈，我们将持续努力，力求在您下次光临时为您带来更满意的入住体验。谢谢。Grand Mercure Imperial Palace Seoul Gangnam.
Dear. Travelling?????. ??? ??? ???? ??? ?? ?????. ?? ??? ??????, ??? ???? ??? ??? ????? ??? ?? ????.??? ????, ??? ?? ??? ????? ???? ??? ?? ??? ??? ??????.??? ???? ???? ???? ??? ??? ?? ??? ??? ??? ??? ?????. ???? ???? ??? ??? ? ??? ??? ?????, ??? ?? ?? ?? ?? ? ?? ???? ?? ?????. ?????.Grand Mercure Imperial Palace Seoul Gangnam.
